Refund Policy

Refund Policy This refund policy applies to online orders placed with Cherry Tree Garden Centre, operated by Cherry Tree Garden Centre Ltd, at Cherry Tree Garden Centre, 8 wragby road sudbrooke, Lincoln, Lincolnshire, LN22QU. You can contact us at hello@cherrytreegc.co.uk or 01522753577. If something is wrong with your order If an item is faulty, damaged, not as described, missing, or otherwise not supplied with the care and quality required by law, please contact us as soon as possible. We will assess the problem and, where appropriate, offer a replacement, price reduction or refund. Nothing in this policy affects your statutory rights. Food, drink and other perishable or made-to-order items Fresh food, drink, perishable goods and items prepared or personalised for you may not carry the normal distance-selling cancellation right once preparation has begun or where a legal exception applies. If there is a quality, safety or fulfilment problem, please contact us and we will put it right in accordance with your statutory rights. Non-perishable retail goods ordered for collection or delivery Where the statutory distance-selling cancellation right applies, you may cancel within 14 days after receiving the goods. You must tell us clearly that you wish to cancel. You then normally have a further 14 days to return the goods. Items must be looked after while in your possession. Some goods are legally excluded from cancellation rights, including certain perishable, personalised, sealed hygiene and other exempt items. Refund method and timing Approved refunds are normally returned to the original payment method. Card refunds can take additional time to appear depending on the card issuer. We will process any refund due without undue delay and within any period required by law. Order cancellation before fulfilment If you need to change or cancel an order before it is prepared, dispatched or made ready for collection, contact us immediately. We will try to help, but cancellation may not be possible once preparation has started or an order falls within a legal exception. How to request a refund Contact Cherry Tree Garden Centre at hello@cherrytreegc.co.uk or 01522753577. Please provide your order number and enough information for us to identify the order and understand the issue.