Terms and Conditions

Online Ordering Terms and Conditions These terms apply to online orders placed with Cherry Tree Garden Centre. The contracting business is Cherry Tree Garden Centre Ltd, Cherry Tree Garden Centre, 8 wragby road sudbrooke, Lincoln, Lincolnshire, LN22QU. Contact: hello@cherrytreegc.co.uk / 01522753577. 1. About these terms By placing an order you agree to these terms. They should be read together with our Refund Policy and Privacy Policy. Nothing in these terms removes or limits rights that cannot legally be excluded. 2. Orders and acceptance Submitting an order is an offer to buy the selected goods or services. An order is accepted when we confirm acceptance or begin fulfilment, depending on the order type. We may refuse or cancel an order where an item is unavailable, a price or description is clearly incorrect, payment is not authorised, age or other legal requirements are not met, or fulfilment is not reasonably possible. 3. Prices and payment Prices shown at checkout are the prices payable by the customer, including applicable VAT where required. Payment is processed securely by our payment provider. We do not ask customers to send card details to us by email, message or telephone as part of normal online checkout. 4. Collection, table service and delivery Availability, preparation estimates, collection slots and delivery estimates are estimates unless expressly stated otherwise. Customers are responsible for providing accurate contact, table and delivery information. Delivery is available only within the areas shown by the ordering service. 5. Food, allergens and substitutions Customers with allergies or dietary requirements should check the allergen information supplied and contact us before ordering if they need further information. We will not make an undisclosed substitution that materially changes an allergen declaration. Availability can change and some items may sell out. 6. Age-restricted products Where an item is age restricted, appropriate age verification may be required at ordering, collection or delivery. We may refuse to supply an age-restricted item where the legal requirements are not satisfied. 7. Cancellations and refunds Please see our clearly labelled Refund Policy. Statutory cancellation rights do not apply to every type of product; legal exceptions can apply to perishable, made-to-order, personalised or other exempt goods. 8. Liability We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful. 9. Personal information We use personal information as described in our Privacy Policy. 10. Governing law These terms are governed by the law applicable to the customer and the business in the United Kingdom, including any mandatory consumer protections that apply.